Customs duties and sales taxes from orders placed outside of the US or Canada are non-refundable. A 15% restocking fee may be applied.Īll orders that have been sent to a destination within the US or Canada, will have their sales taxes refunded. Your refund will be credited to the original payment method or as a BD You credit. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually within 10 business days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Return items must be postmarked within 30 days of the date the order was delivered to you, otherwise they may not be eligible for return. We will then provide you with further instructions as to how to ship back your purchase. In your email, please state your name, whether the item is damaged/defective, as well as your order number. Returning Your PurchaseĪfter reading through our above Return Policy, please send us an email by going to our Contact section at the bottom of the homepage. Product samples are not eligible for return. If you have used a product and are not completely satisfied, please contact us and one of our specialists will work with you to find a product that is tailored to you. Returns that are used, damaged or altered in any way are not eligible for return and may be sent back to the customer. We cannot accept returns for orders damaged or missing in transit via a mail forwarder.Īll products must be returned unused, unopened (product seals), and in their original packaging otherwise we may not be able to accept them. If you are returning an item because it is damaged or defective or you did not receive the product ordered, and we approve the return, we will provide a prepaid return label. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If your product is defective or damaged in transit, you may submit a return/exchange, within 30 days of delivery, for a full refund or equal valued exchange.
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